Shipments & Returns Policy
Thank you for visiting and shopping at CBC Roasters. Following are the terms and conditions that constitute our Shipping and Returns Policy.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
CBC Roasters is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
CBC Roasters is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
International Shipping Policy
We currently ship internationally to Canada.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as “gift” or with altered prices.
Return Policy - Coffee
We do not accept returns due to the perishable nature of coffee. If you are not satisfied with a product, we would love to hear your feedback. CBCRoasters is a company committed to providing quality coffee and service to our customers. While we cannot accept returns, if you have any issue with your coffee or if there are errors with your order, please contact us within five days of receiving your order. Our team will work with you to ensure customer satisfaction.